HOW IMPORTANT CUSTOMER CARE FOR MEDIUM & SMALL SPA?
For small and medium spas, the investment in online marketing costs should be "weigh - measure - measure - count" careful. Instead, many Spas have applied the art of effective customer care, both contributing to the stable development of the Spa and sustainable progress.
Let's share more in-depth about the secrets to taking care of customers in small & medium spas to the fullest extent!
See customers as friends
- If you apply the formula "You – Table – Sell” will yield very positive results, because when we consider customers as people, we will create trust, comfort and peace of mind when doing services.
- Each Spa will have its own way of connecting, but it can be applied in general by showing a bright and friendly smile. Talk and talk about things in life in a fun, moderate way.
- In addition, need to know how to listen and understand customers about the stories of women, both being beautified and being shared spiritually, surely every customer will enjoy it!
Don't let customers think it's a waste of money to buy beauty services
- Let's apply the next formula this time:Consulting – Proving – Results". Please advise customers what they need according to their needs and will be proven by specific processes, technologies and products.
- Next, give actual examples and pictures for customers to imagine what the results will be after doing this service.
=> Successfully applied, customers will find this is a worthwhile investment for more beautiful beauty with a reasonable payment.
Regularly keep in touch with customers after beauty treatments at Spa
- It is extremely important for Spa owners to maintain relationships with old customers, which can be implemented by sending greetings on birthdays, new years... they will be cared for and respected. The results will help Spa retain loyal customers and have an additional source of potential customers referred by these people.
- You can build a customer data data system to easily capture. You can start with notes in books, word/excel tables, or more professionally, specialized customer care software for Spa.
=> From the above sharing, we can see that customer care is very important for small and medium Spas, no matter what segment you open a Spa, but with smart development strategies and ways, customers will automatically find to.
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